Terms and Conditions

At EcoShea Organics, we believe in the power of nature and the importance of transparency. We’ve rewritten our Terms and Conditions to be as pure and straightforward as our raw shea butter—no hidden fillers, no confusing "legalese," just clear information on how we work together.

Table of Contents

  1. How These Terms Work
  2. Placing Your Order
  3. Languages We Speak
  4. Shipping & Delivery
  5. Payment Methods
  6. Ownership of Goods
  7. If Your Package Arrives Damaged
  8. Our Quality Guarantee
  9. Returns & Refunds
  10. The Legal Details
  11. Final Updates

1. How These Terms Work

These terms apply to everything you find at EcoShea Organics. Our shop is designed for individuals—people looking to nourish their skin. If you are buying products for personal use, these terms are for you. By using our shop, you’re agreeing to these terms, along with our Privacy Policy and Shipping Terms.

2. Placing Your Order

When you browse our shop, you’re looking at a digital catalogue, not a final legal contract.

  • The Process: You can add items to your cart and change your mind as often as you like.
  • Making it Official: Once you click the "Order" button, you’re making a formal request to buy those items.
  • Confirmation: We’ll send you an automatic email to say we’ve received your order.
  • Acceptance: Your order is officially accepted when we either send a shipping confirmation or a separate acceptance email (usually within two days).

3. Languages & Records

We offer our services in English, French, and German. We’ll send your order details and these terms to you via email. We recommend saving that email for your records, as the full contract text won't be accessible on our website later for security reasons.

4. From Our Trees to Your Door

We deliver your products via mail to the address you provide.

  • Accuracy Matters: Please double-check your address! If a package is returned to us because the address was wrong or couldn't be delivered, you will be responsible for the cost of shipping it a second time.
  • No Pick-ups: To keep our logistics sustainable and efficient, we only offer shipping; we don't have a physical location for order pick-ups.
  • Shipping Costs: Any shipping fees will be shown clearly during checkout.

5. Paying for Your Glow

We use secure, trusted partners to handle your payments:

  • Apple Pay, Google Pay, Debit Card, Credit Card The time it takes to process your payment depends on which method you choose.

6. Ownership of Goods

While the shea butter is in your hands, it officially remains the property of EcoShea Organics until we have received your payment in full.

7. If Your Package Arrives Damaged

We take great care in packing your orders, but if your package arrives looking like it had a rough journey, please let us know immediately.

Note: Please take photos of the damage and contact our team. This doesn't affect your legal rights, but it helps us hold the shipping company accountable and keeps our community thriving.

8. Our Quality Guarantee

Your satisfaction is our heartbeat. We are committed to high-quality, organic products.

  • What’s Covered: We cover manufacturing defects, missing items, or damage during transit.
  • Exclusions: Items bought from our "Outlet" or discounted sections are sold as-is.
  • Talk to Us: For any concerns, reach out to us at info@ecosheaorganics.com

9. Returns & Refunds

We want you to love your skin. That’s why we offer a 30-Day Money-Back Guarantee.

  • Feedback is Essential: To process a return, you must complete our feedback form. We value your honesty—it helps us improve our sustainable practices.

10. The Legal Details

These terms and conditions outline the rules and regulations for the use of EcoShea Organics's Website, located at https://ecosheaorganics.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Eco Shea Organics if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Eco Shea Organics, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website.

License:

Unless otherwise stated, EcoShea Organics and/or its licensors own the intellectual property rights for all material on Eco Shea Organics. All intellectual property rights are reserved.

You must not:

  • Copy or republish material from Eco Shea Organics
  • Sell, rent, or sub-license material from Eco Shea Organics
  • Reproduce, duplicate or copy material from Eco Shea Organics
  • Redistribute content from Eco Shea Organics

This Agreement shall begin on the date hereof.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval: Government agencies; search engines; news organizations; online directory distributors; and system-wide accredited businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups.

No use of EcoShea Organics's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. We also reserve the right to amend these terms and conditions and its linking policy at any time.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

11. Final Updates

EcoShea Organics may update these terms from time to time to reflect changes in our business or the law. The most current version will always be posted right here on our website.

London, December 2025 Version 3.0